Shipping and Delivery
- Heaps More manages all shipping and delivery for orders placed through our platform.
- Heaps More charges $15,- for shipping, with discounted shipping for members, and free shipping for orders on Plus and Elite level over $75.
- Delivery timeframes are estimates only and may be affected by courier delays, regional locations or peak periods.
- Risk and responsibility transfer to the customer once the order has been delivered to the nominated address.
- Customers must check their delivery on arrival. Any missing, damaged or incorrect items must be reported to Heaps More within 48 hours so we can arrange a resolution.
- Chilled, frozen and ambient products may be shipped separately depending on supplier requirements and courier capability.
- Redelivery fees may apply if the courier is unable to deliver due to incorrect address details or no safe place to leave the parcel.
- Heaps More is not liable for delays caused by third‑party carriers, weather events or circumstances outside our control, but we will always assist in resolving issues wherever possible.
Returns and Refunds
We want every order to arrive in great condition and for you to love what you receive. If something isn’t right, we’re here to help.
- If your order arrives damaged, incorrect or missing items, please contact Heaps More within 48 hours of delivery so we can investigate and arrange a replacement or refund.
- Photos of any damage or issues may be required to help us resolve your claim quickly.
- Refunds are processed back to your original payment method once the issue has been confirmed.
- Change‑of‑mind returns are not available for food products, perishable items or products that have been opened or used.
- For non‑perishable items, change‑of‑mind returns may be accepted at our discretion, provided the product is unopened, unused and in its original condition. Return shipping costs may apply.
- If a product is out of stock or unavailable after purchase, we will contact you to offer a refund or an alternative option.
- Heaps More reserves the right to decline a refund request if the claim falls outside our policy or if products have been misused, stored incorrectly or damaged after delivery.
For any returns or refund enquiries, please reach out to retail@heapsmore.com.au and we’ll take care of you.