Heaps More Pty Ltd (“we”, “us” or “Heaps More”) is committed to protecting your privacy. We understand the importance of keeping your personal information secure, and this Privacy Policy explains how we collect, use and safeguard your information when you interact with heapsmore.com.au (“this site”).
By using this site, you agree to the terms outlined in this Privacy Policy, which forms part of our Usage Terms.
Australian Privacy Principles
We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. These principles guide how we collect, store, use and disclose your information.
What is Personal Information?
Personal information we may collect includes:
- your name and date of birth
- your residential or business address, phone number and email address
- payment details required to process your order
- your computer, device and connection information
- any information you choose to share with us
Payments
All payments made through this site are processed securely by third‑party payment providers (such as PayPal or other checkout services). We do not receive or store your full payment details. We only receive the information required to process and deliver your order, such as your name, email and delivery address.
How We Collect Personal Information
We only collect information necessary to operate Heaps More and deliver our services. You may provide personal information when you:
- make a purchase
- create an account or join as a member
- complete a form or contact us
- enter a giveaway or promotion
- communicate with us by email, phone or online
We may also collect technical information such as IP addresses, device details and web logs for security, fraud prevention and site performance.
Cookies
This site uses cookies to improve your browsing experience. Cookies help us:
- remember your preferences
- keep your shopping cart active during checkout
- show relevant notifications
- store details you choose to submit
Some cookies are cleared when you log out; others remain so your preferences are saved for future visits.
Third‑party services (such as Google Analytics, Google Ads and social media platforms) may also place cookies to support analytics, advertising or social features.
You can adjust your browser settings to manage or block cookies, but some site features may not function correctly without them.
How We Use Your Personal Information
We may use your information to:
- verify your identity
- process and deliver your orders
- respond to enquiries
- prevent fraud or misuse of the site
- improve our products and services
- understand customer preferences
- send updates, offers or marketing (you can unsubscribe at any time)
- maintain and upgrade our systems
We only use your information for purposes directly related to operating Heaps More.
When We May Disclose Your Information
We may share your personal information with trusted third parties who assist us in operating our business, including:
- customer service providers
- mailing and delivery partners
- payment processors
- IT and website service providers
- marketing and research partners
- analytics providers
These organisations are required to protect your information and use it only for the purpose it was provided.
We may also disclose information to:
- your authorised representatives
- credit or fraud‑checking agencies
- our professional advisers
- government or regulatory authorities as required by law
- law enforcement if illegal activity is suspected
- organisations involved in business transfers or risk management
Accessing Your Personal Information
You may request access to the personal information we hold about you. We will respond as quickly as possible in accordance with the Australian Privacy Principles. In some cases, we may charge a reasonable fee if retrieval involves significant time or resources.
We may refuse access where required by law or where providing access would impact another person’s privacy or ongoing investigations. If access is refused, we will explain why.
Correcting Your Information
If any personal information we hold is inaccurate, incomplete or out of date, you may request a correction. If we disagree with your requested change, we will note your contrary view on the record.
Storage and Security
We take all reasonable steps to protect your personal information from unauthorised access, misuse or alteration. Information may be stored electronically or in hard copy. We use firewalls, secure servers, password protection and other safeguards to protect electronic data.
Third‑Party Websites
This site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies.
Remarketing
We may use Google, Facebook or other remarketing services to show relevant ads to previous visitors. These services may use cookies or pixel tags. Any data collected is handled under their respective privacy policies.
You can manage your ad preferences through Google Ads Settings or Facebook AdChoices.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this site and will comply with the Privacy Act and Australian Privacy Principles.
Contact Us
If you have questions about how we handle your personal information or wish to make a privacy enquiry, please contact:
Heaps More Privacy Officer Email: rewards@heapsmore.com.au Postal address available on request.